WhatsApp Business AI automation
WhatsApp Business AI automation for your business
We set up your AI assistant on WhatsApp Business so it handles repetitive queries (hours, catalogue, order status) and hands off to a person whatever genuinely needs one, while complying with the legal requirement to identify itself as an automated system.
What we automate on your WhatsApp Business
We train the assistant on your actual catalogue, FAQs and business hours, not on generic answers that don't reflect your business.
- Answers on hours and availability
- Catalogue and pricing queries
- Order status
- Hand-off to a person when needed
Legal compliance built in from the design stage
Since August 2026 the European AI Act requires any chatbot to identify itself as such to the user. We include that disclosure from the very first message, not as a last-minute add-on.
Automating without losing the personal touch
The goal isn't to replace human support, it's to filter out the repetitive so your team's time goes to what genuinely needs a personal touch.
- Clear welcome messages
- Fast hand-off if the customer asks
- Well-structured catalogue content
- Tone matched to your brand
It integrates with your website and your content
If we already handle your content generation or your website, the WhatsApp assistant draws on the same information, without duplicating work or creating contradictory messages.
Next steps
Tell us which repetitive queries you get most often and we'll suggest what to automate first.
Frequently asked questions
If your question isn't here, write to us and we'll answer within 24 hours.
Does the assistant replace human customer support?
No. It resolves repetitive queries and hands off to a person the cases that require human judgement or a personal touch.
Is it mandatory to disclose that it's an AI?
Yes, since August 2026 the European AI Act requires it. We include it from the assistant's very first message.
Do I need to already have WhatsApp Business for this?
Yes, we work on top of your existing WhatsApp Business account, or help you set one up from scratch.
Can I review the answers before they go live?
Yes, we define and validate the flows and answers with you before activating it.
Does it integrate with my catalogue or my website?
Yes, we feed it the same catalogue and website information to avoid contradictions.
What happens if the assistant doesn't know how to answer something?
It hands the conversation off to a person instead of making up an answer.
Want to automate your WhatsApp Business without losing the personal touch?
Tell us your case and we'll propose how to set it up right from the start.